Shipping Policy

At Onelement Marble, we strive to provide reliable and timely delivery of premium marble and tile products. Please review our shipping terms carefully to understand how your order will be processed and delivered.

1. Order Confirmation Before Shipping

All orders placed on our website are confirmed by phone call with the customer prior to dispatch. We verify the order details, delivery address, and any special instructions. Your order will be shipped only after your confirmation during this call.

2. Shipping Charges & Free Shipping Offers

  • Free Shipping within 50 km radius:
    Customers ordering 500 square feet or more of marble, with a delivery location within 50 kilometers (up & down) from our office, qualify for free shipping.

  • Free Shipping across West Bengal:
    Customers ordering 10,000 square feet or more of marble from anywhere within West Bengal are eligible for free shipping to their location.

  • Other orders:
    For orders not qualifying for free shipping, standard shipping charges will apply based on delivery distance and order size.

3. Packaging and Handling

We take great care in packing your products securely to ensure they reach you in fresh and pristine condition. Each order is double-checked before shipment to minimize the risk of damage.

4. Shipping Liability

While we use best practices for packaging, Onelement Marble is not responsible for any damage that occurs during transit once the products leave our facility.

We encourage customers to inspect the delivery upon arrival and report any visible damage immediately as per our Return & Refund Policy.

5. Delivery Timeframe

Delivery times vary depending on location and order size. After order confirmation, we will provide you with an estimated delivery schedule.

6. Contact Us

Call Us: +91-8116662789

Mail Us: onelementmarble@gmail.com

Location: Jangalpur, Bashirhat Road, North 24 P.G.S – 743438, West Bengal, India.